Delivery Time:
We process all orders during regular business hours (M-F 8:00 AM - 5:00 PM Eastern Standard Time). That means you can expect your order to ship within 2-10 business days. You will be notified of any shipments that fall outside of that window.

Multiple Package Shipments:
Although we make every attempt to ship all orders complete, sometimes it may be necessary to break up orders in two or more packages or into multiple shipments.

P.O. Box Shipments:
When we ship by Canada Post, for your protection parcel are routed to the nearest Postal Facility, where you will need to show ID to pick up the parcel. The tracking information that we provide will indicate where and when to pick up your parcel. If you have any questions about your shipping options please call our support line.

Freight Bound Shipments:
Items that are too large to qualify for our standard shipping rates will be shipped via freight carrier. WFSLTD has established discounted rates with various Canadian freight carriers and will arrange your shipment door-to-door if you wish. In any event, you will always be notified of freight charges before your order is processed so that you can approve them.

Delivery Address Accuracy:
In order to ship your package, we require a complete street address with postal code to insure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. WFSLTD will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.

Delivery Signature:
A delivery signature is required for all shipments, an adult signature (by customer or customer's authorized agent at the delivery location) is required upon delivery.