Shipping Policy

Shipping Policy

Get FREE Shipping to most destinations across Canada when you order over $149.00* (before taxes) from WFSLTD

If your order is over $149.00* we'll ship your order to you via Canada Post or Purolator Courier absolutely FREE! It's our way of saying thanks for shopping at WFSLTD!

Free Shipping Across Canada:
At WFSLTD not only will you find the lowest prices on a huge selection of tools, you'll also get FREE shipping to most destinations in Canada for orders over $149.00.* Some restrictions apply.

Heavy & Excluded Items:
Unfortunately individual items weighing over 60 pounds are excluded from our free freight policy. Even so, we can offer excellent freight rates to destinations across Canada. WFSLTD reserves the right to exclude items from the free shipping policy, items will be marked as "Excluded from Free Shipping".

Delivery Time:
We process all orders during regular business hours (M-F 8:00 AM - 5:00 PM Eastern Standard Time). That means you can expect your order to ship within 2-10 business days. You will be notified of any shipments that fall outside of that window.

Multiple Package Shipments:
Although we make every attempt to ship all orders complete, sometimes it may be necessary to break up orders in two or more packages or into multiple shipments.

P.O. Box Shipments:
When we ship by Canada Post, for your protection parcel are routed to the nearest Postal Facility, where you will need to show ID to pick up the parcel. The tracking information that we provide will indicate where and when to pick up your parcel. If you have any questions about your shipping options please call our support line.

Freight Bound Shipments:
Items that are too large to qualify for our standard shipping rates will be shipped via freight carrier. WFSLTD has established discounted rates with various Canadian freight carriers and will arrange your shipment door-to-door if you wish. In any event, you will always be notified of freight charges before your order is processed so that you can approve them.

Delivery Address Accuracy:
In order to ship your package, we require a complete street address with postal code to insure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. WFSLTD will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.

Delivery Signature:
A delivery signature is required for all shipments, an adult signature (by customer or customer's authorized agent at the delivery location) is required upon delivery.

Free Shipping Policy Restrictions:

* Free shipping does not apply to large and/or heavy items (over 60lbs) or any items requiring a freight carrier. Items that have a "HEAVY ITEM" shipping designation will be shipped and billed to you at the most economical rates we have available. Please note: your order total must be a minimum of $149.01 (before applicable taxes) to qualify for free shipping.

Our Free Shipping offer applies to most locations in Canada excluding but not limited to: The Yukon, Northwest Territories, Nunavut, any island location as well as any other destination requiring ocean or air freight service in any province or territory. This policy also excludes all locations in Canada deemed as "remote" by Canada Post or Fed-Ex.

In the extremely unlikely event that excessive freight rates are charged or quoted by our couriers for any other reason not stated in this policy, WFSLTD reserves the right to exempt that shipment from this policy. In all instances you will be contacted before your order ships to notify you of any extra freight charges not charged at the time of order. At that time you can either approve or cancel your order if you wish.

More than 95% of Canadians do not reside in an area that would be classified as "remote". If however you're unsure as to whether or not you're in a designated remote location, just email us anytime at esales@wfsltd.com or call us at 888-492-0013 during regular business hours.

Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier.  Please do not accept packages that are obviously opened or damaged.  Keep damaged goods and containers exactly as they were delivered until you're advised otherwise. 

Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage.  Report damage directly to the delivery person and clearly mark the bill of lading as "DAMAGED". All damaged shipments must be reported to us within 24 hours of delivery. Report all damaged shipments to: esales@wfsltd.com.