Our thoughts are with everyone affected by the Coronavirus.
Throughout this rapidly evolving situation, the health and safety of our customers and team members remains our top priority. We’ve instituted a pandemic plan across our organization that includes health and safety protocols that will allow us to continue to serve you. Below you’ll find the latest information on steps we’re taking to support our commitment to keeping everyone safe and operations up and running.
Coronavirus Update
Throughout this rapidly evolving situation, the health and safety of our customers and team members remains our top priority. We’ve activated our pandemic plan across our organization that includes health and safety protocols which allow us to continue to serve you and take additional measures to help protect the health and safety of our team members. Below you’ll find the latest information on steps we’re taking to support our commitment to keeping everyone safe and operations up and running.
Fast Facts
- By providing hardware, safety, personal protection equipment and other MRO products, WFS LTD is an “essential business” for customers, including government agencies, hospitals, first responders, food producers, utilities and pharmaceutical manufacturers.
- Our distribution centers remain open, and orders may be placed for curbside pickup at our branch locations. Our customer service center representatives also remain ready to assist you.
- Inventory positions remain strong in categories not directly impacted by the pandemic.
- There are certain pandemic-related products where we have limited inventory and unknown replenishment timing, including select personal protective equipment and sanitation products. These will be noted as unavailable for purchase on wfsltd.com®.
- To ensure the health and safety of the nation, we are working first with the government to ensure emergency responders and hospitals have appropriate resources to assist those impacted by this virus.
Coronavirus (COVID‑19) How WFS LTD is Preparing and Responding.
A Message from Rick Thurston
All of us at WFSLTD are committed to helping you keep your operations up and running during the coronavirus (COVID‑19) pandemic. The health and safety of our team members, customers and business partners are at the center of all our decisions and response efforts.
By providing hardware, safety, personal protection equipment and other MRO products, WFS LTD is an “essential business” for customers, including government agencies, hospitals, first responders, food producers, utilities and pharmaceutical manufacturers. We are committed to doing all we can to stay open to serve you so you can serve our communities and those in need.
Several weeks ago, WFS LTD established a task force to plan for the potential impacts of the coronavirus, has worked with health officials, and is closely monitoring the latest reports from the Public Health Agency of Canada and the World Health Organization (WHO). To handle the unprecedented demand for product, our teams across the business—from your local branch staff and distribution center associates to our sellers and customer service centre representatives—have tirelessly worked to support customers. We appreciate your patience and understanding as we work to help you keep working.
While this is not an exhaustive list, here are some of the actions WFS LTD is taking across our business:
Our Branches
We are ready to serve you at our locations across the country. We’ve augmented our cleaning protocols and have communicated Public Health Agency of Canada guidelines about hygiene to all team members. While our branches and service centers remain open, we have made the difficult decision to close branches and service centers to walk-in traffic, however we are offering curbside service at all of our branch and service centers for customers to pick up or place orders. We ask that customers with symptoms, or who may have been exposed, to refrain from utilizing curbside service. As always, you can have your product delivered by ordering on wfsltd.com® or through 1‑800-265-4681.
Our Sales Representatives and Inventory Management Professionals
To help navigate the uncertainty of the pandemic, our sellers are ready and able to help you and our inventory management professionals are actively servicing KeepStock accounts. Even if your facility is closed or has implemented restrictions on access, WFS LTD team members are able to connect virtually and link you to relevant WFS LTD solutions.
Product and Order Priority
We are leveraging our capable supplier network to replenish and restock our distribution centers and branches to get you what you need.
Like others, we are seeing unprecedented demand for personal protective equipment like face masks, hand sanitizers and cleaning supplies. To ensure the health and safety of the nation, we are working first with government customers so emergency responders and hospitals have appropriate resources to assist those impacted by this virus. All other orders are arranged based on WFS LTD inventory management commitments, contract obligations and order timing.
Our Team Members
In order to minimize exposure and slow down the rate of infection, we have established a mandatory work remote policy for all team members who can. For team members who must be on site to serve our customers, we are augmenting cleaning procedures, implementing Public Health Agency of Canada and WHO guidelines and instituting social distancing practices at WFS LTD locations. We will continue to evaluate our actions to help keep our team members safe and our customers working.
We want to thank you for your support and understanding during a rapidly evolving situation as we make every effort to support our customers, team members and the communities we serve.
On behalf of all of us at WFS LTD , thank you for your continued business.